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Never Miss an Enquiry
Capture every enquiry .... even when you’re busy or closed.
Customers don’t always call at the perfect time.
They message, click, or visit your profile when it suits them.
MyTap connects all your conversations in one place and can respond automatically ... so every opportunity is captured and nothing slips through the cracks.
What the System Can Handle
All Conversations in One Place
• Website live chat
• SMS and email conversations
• Facebook, Instagram, and WhatsApp messages
• Google enquiries and contact forms
Your team can reply from one dashboard or the mobile app.
Smart Automation Options
Automatic Responses When You’re Unavailable
• Instant reply to website visitors
• Automated SMS when a call is missed
• AI voice assistant to answer calls after hours
• AI chat that answers common questions and captures details
This means customers always get a response — even outside business hours.
Missed Call Protection
Turn Missed Calls Into Conversations
If someone calls and you can’t answer.
They automatically receive a text message such as:
“Sorry we missed your call. How can we help?”
The reply comes straight into your system so you can continue the conversation.
This works with:
• Your main business number
• Calls from your Google Business Profile
• After-hours or busy periods
Most missed calls aren’t lost opportunities anymore.
AI Voice & Chat
AI That Speaks to Your Customers
Optional AI assistants can:
• Answer common questions
• Collect contact details
• Book appointments
• Transfer important enquiries to your team
Your business stays responsive 24/7 without needing someone available all the time.